Neopost

Outbound Supplies Telesales Executive

UK-Essex-Romford
ID
2017-1407
# of Openings
1
Posted Date
1 month ago
Category
Customer Service/Telesales - Supplies

Overview

Reporting to the Telesales Manager this role is responsible for generating revenue and unit targets in line with the annual budget, set by the Telesales Director for Neopost UK Ltd (NUK). Specific responsibilities would include the sale of Inks & Consumables, Envelopes & Stationery, as defined by NUK, to achieve the monthly and annual revenue plus margin targets, by maintaining activity and adherence levels. Maintaining and delivering exceptional customer service to all internal and external customers at all times.

Responsibilities

Customer Retention

  • Communicate effectively with customers via incoming enquiries or by proactively contacting them, to understand why they wish to cancel their business or agreement with NUK.
  • Through effective questioning and understanding create opportunities to retain them through by explaining the benefits of staying with NUK or by appropriately negotiating with them to retain their business. This can range from their lease agreement, rental agreement, service contract or withdrawal of their machine. 

 

Service Delivery

  • 1. To prioritise the generation of revenue, in line with monthly, quarterly and annual quota expectation
  • 2. To maintain adherence of the team’s working schedule at 85% or above.
  • 3. To promote the sale of all products cross functionally.

 

Strategy & Policy Development 

  • To join ad-hoc working groups if required to develop the strategy of Telesales and improve current policies to constantly create further efficiency throughout the Function.

Budget Management & efficient use of financial resources

  • Maximise average order values by minimising discount levels.

Forward Planning

  • This includes, monthly, quarterly and annual forecasting.
  • Being proactive and reactive to Market conditions, specifically with regard to competitive activity.

Customer Service

  • Be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify a key solution which they are happy with. 

Communication & Interpersonal Skills

  • Communicate effectively, clearly, concisely with all internal and external customers. 

Problem solving

  • To understand and resolve issues relating to customers efficiently and effectively within the required SLA timeframes.
  • To identify areas of sales opportunities.
  • To understand issues and take advantage of these to collaborate with team members outside of the team to drive best practise and resolve any conflict. 

Qualifications

Essential

  • Strong customer service experience in a call centre environment
  • Experience of telesales (B2B) 
  • Strong negotiating and persuasion skills and have the ability to be able to listen to customer’s needs and match this with a desired outcome for both the customer and NUK
  • Good written and verbal communication skills and excellent telephone manner
  • Demonstrable experience of managing your own workloads specifically; balancing a pipeline of new and existing customers from which customers are acquired or some form of desired, outcome is achieved
  • Understanding of the cost vs sales prices to achieve profitable business
  • Highly organised and be able to work cross functionally within a business and build strong relationships

 

Desirable

  • General knowledge of franking products & the mailing solutions industry, including an insight into Neopost’s market competitors.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed