You'll work on a small but friendly IT Helpdesk providing first-class service and support activities to all our people across all locations. The team are responsible for managing and owning support tickets and driving customer issues through to prompt resolution and, where possible, resolving incidents or escalating to the relevant specialists within the wider IT team. Contact will be via phone, email, remotely and deskside visits. You must have excellent communication skills and be polite & personable. Attention to detail is a must.