Reporting to the Telesales Manager, this role is responsible for:
Generating New Business for the department whilst achieving revenue targets in line with the annual budget, set by the Telesales Director for Neopost UK Ltd (NUK). Specific responsibilities would include the sale of Envelopes, as defined by NUK, to achieve the monthly and annual revenue targets, by maintaining activity and adherence levels. Maintain the required quality of business as specified below and deliver exceptional customer service to all internal and external customers at all times
Communicate effectively with customers via incoming enquiries or by proactively contacting them, to understand why they wish to cancel their business or agreement with NUK; Through effective questioning and understanding create opportunities to retain them through by explaining the benefits of staying with NUK or by appropriately negotiating with them to retain their business. This can range from their lease agreement, rental agreement, service contract or withdrawal of their machine.
1. To prioritise the generation of revenue, in line with monthly, quarterly and annual quota expectation
2. To maintain adherence of the team’s working schedule at 85% or above.
3. To promote the sale of all products cross functionally
Strategy & Policy Development
To join ad-hoc working groups if required to develop the strategy of Telesales and improve current policies to constantly create further efficiency throughout the Function
Budget Management & efficient use of financial resources
Maximise average order values by minimising discount levels.
This includes, monthly, quarterly and annual forecasting. Being proactive and reactive to Market conditions, specifically with regard to competitive activity.
Be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify a key solution which they are happy with.
Communication & interpersonal skills
Communicate effectively, clearly, concisely with all internal and external customers.
To understand and resolve issues relating to customers efficiently and effectively within the required SLA timeframes. To also identify areas of sales opportunities. To understand issues and take advantage of these to collaborate with team members outside of the team to drive best practise and resolve any conflict.