Field Service Engineer (Newcastle)

# of Openings
GBP £26,980.00/Yr.
GBP £30,175.00/Yr.
up to 9% per month
Company Car, Laptop, Mobile Phone


A field based role covering North East (up to Scottish Borders) providing a premium level of customer service, including remote resolution of issues, the efficient commissioning, repair and modification of hardware and software products within our portfolio, carry out preventative maintenance in accordance with published procedures and instructions. To promote and sell Neopost products, services and supplies directly to customers and generate sales and supplies revenue. Responsibilities include: 

  • Efficiently, professionally and economically carry out installations, repairs, preventative maintenance of hardware and software products in accordance with established processes, ensuring quality and professionalism and a positive customer experience
  • Provide a high standard of operator training and remote support to ensure that the customer maximises their return on investment and minimise operator error failures, reducing the requirement field service site visits
  • Maintain an effective parts stock to ensure a high level of 1st time repair and ensure their economic use, and a positive customer experience 
  • Support our customers where possible by remote resolution and on site as a trusted adviser, sharing best practice and industry knowledge
  • Flexibility to work occasionally outside of normal geographic area and normal working hours to provide support to our customers
  • Actively seek opportunities to promote Neopost products and services and sell supplies, envelopes and other products within the defined Neopost product range
  • Actively participate in team meetings, looking to share best practice and work as part of the Neopost team to deliver continual improvement
  • Actively contribute to projects as required applying expertise, industry and customer knowledge to achieve the best outcome 
  • Ensure that all work is carried out in accordance with Royal Mail procedures and obligations 
  • Accurate recording of data and activity in accordance with established processes
  • Maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals
  • Participate in ongoing training either online, on telephone, at ‘factory’ or Regional / Head Office, both technical and non-technical

In addition to a competitive salary and bonus structure, Neopost offers a range of great benefits:

  • Company car, mobile phone and laptop
  • Excellent retirement savings plan
  • 23 days annual leave (plus public holidays and the option to buy/sell leave) plus an extra day off for your birthday
  • Childcare vouchers
  • Employee assistance programme
  • Excellent recognition (including incentive trips and award schemes) 
  • A range of wellbeing initiatives as well as eye tests and flu jabs

Role Requirements


  • Must live in either Newcastle or Sunderland
  • Extensive problem-solving skills, including excellent mechanical, and electronic diagnostic and repair skills and industry recognised qualifications: B-TEC, Higher National Certificate, City & Guilds or equivalent
  • Demonstrable knowledge and understanding of software products including installation, updating and use
  • Previous experience in a customer facing engineering role
  • Excellent telephone manner, with good verbal and written communication skills 
  • Experience of working on IT Networks, LAN, Wi-Fi
  • Good IT literacy, knowledge of MS office 
  • Exceptional planning, organising and customer facing skills
  • Must be able to manage own time and work priorities
  • Ability to be able to provide the correct information to the relevant parties within a timely manner
  • Full UK driving licence


  • Knowledge of Operating Systems, Access Database and ODBC connections, SQL database and setting up access rights 
  • Previous experience in a Field Service Role (min 1 year)
  • Ability to multitask and good time management skills. 
  • Experience in selling products, services or consumables to customers


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