Sales & Customer Loyalty Team Leader

# of Openings
GBP £27,000.00/Yr.
GBP £30,000.00/Yr.
OTE £15,000


Are you a Team Leader with exceptional coaching skills? We are looking for a Sales and Customer Loyalty Team leader to join Neopost to supervise a brilliant team of Outbound Loyalty Executives and Telephone Account Managers. The team are responsible for minimising Machine in Field (MIF) decline, retaining service contracts and generating revenue and unit targets in line with the annual budgets set by the Sales & Customer Loyalty Manager.

You’ll be joining a passionate and dedicated team. They are a vibrant bunch who all come together as a family. Neopost is repeatedly described as a very friendly place to work. A company where our values are central to what we believe is important. Our people deliver on our promise and always behave with integrity. We strive to work hard, improve on what we do each day and above all enjoy our work. Listening to our people helps create an environment that changes for the better and enables us to learn and grow.

Your day to day will include reporting, coaching, development of the team including conducting team briefs/meetings, recruiting, performance management, managing complaints, process improvements and executing marketing programmes to achieve business goals. You and your team will need to maintain and deliver exceptional customer service to all internal and external customers at all times.
You should have proven experience as a successful sales person and have the ability to implement a concise sales methodology. Strong coaching and development skills are essential. This is an exciting opportunity to join a great company and make an impact, guiding your team be the best they can be.

In addition to a competitive salary and commission structure, Neopost offers a range of great benefits:

  • Excellent retirement savings plan 
  • 23 days annual leave (plus public holidays and the option to buy/sell leave) plus an extra day off on your birthday
  • Childcare vouchers
  • Employee assistance programme
  • Excellent recognition (including incentive trips and award schemes) 
  • A range of wellbeing initiatives aswell as eye tests and flu jabs
  • Season ticket loans
  • Free parking 

Role Requirements


  • Proven track record as a successful salesperson 
  • Strong coaching skills with demonstrable experience of improving peoples performance through a disciplined sales methodology
  • Demonstrable experience of managing a strong team, including recruiting, direct line management, training & development, performance management and objective setting
  • Excellent customer service skills
  • Top class written and verbal communication skills with excellent telephone manner
  • Experience of managing your own workload, excellent organisation and prioritisation skills and the ability to multi-task
  • Ability to build strong working relationships and experience of working cross functionally within a business 
  • Strong negotiation and persuasion skills with the ability to listen to a customers needs and match with a desired outcome for both the customer and Neopost 
  • Experience of forecasting revenues and forward planning 
  • Basic understanding of margins including calculations
  • Computer literate with strong excel skills (for reporting and analysis purposes) 
  • Experience of problem solving and the ability to present alternative solutions 
  • Understanding of change management  


  • General knowledge of franking products and the mailing solutions industry along with an insight into Neopost’s market competitors.
  • Basic presentation skills


Click here to download the full job description. To apply, please submit your CV via the Apply Online button by 9am on 19th January 2018




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