This role is based in Romford, however will be relocating to a new building based in the Olympic Park in Stratford later in the year.
Neopost helps organisations communicate better. Whether it’s paper based or digital, we offer innovative technological solutions that help our customers present themselves professionally, manage their communications more efficiently and reduce costs. We pride ourselves on our customer satisfaction levels and are committed to being the market leader in our sector.
As an integral part of our Technical Support team, you will liaise directly with customers over the telephone, resolving technical and non-technical issues relating to Neopost Ltd’s Mailings Systems and Document Handling Systems. Using tools such as our Assist Fault code identifier utility and the Internal Knowledge database utility, you’ll also be able to draw on the assistance of the Technical Support Group as you provide a first-rate experience to our customers. Able to think about the bigger picture as well as focusing on detail, you will ensure that team targets are met in a timely fashion and that unresolved cases are promptly passed to our Field Service team to address on site.
We expect you to be technically proficient, with a strong track record in telephone-based technical customer service. It’s possible you come from an IT background, in areas such as LAN or networking, or you may have sales experience: whatever your history, you will relish a challenge and love solving problems, and have solid experience of using tools to resolve issues quickly and effectively. This is a fast-paced, dynamic environment, so you must be able to multitask and prioritise your workload. As a key interface between Neopost UK and our customer base, you must also be able to maintain very high standards of customer engagement, even under pressure, and have excellent written and verbal communication skills.
Neopost offers a wide range of benefits including: